The Agency will in its own name and on behalf of the landlord enter into individual contract with the
guests on specific terms, on the basis of the contract signed with the landlord. The Agency will ensure the accommodation in the reserved accommodation units in the reserved period, except in the case of force major (war, riots, strikes, terrorist attacks, sanitary problems, natural disasters, official authority interventions etc.)
By renting units from the Agency's offer - Guest accept contractual relationship with the Agency and confirm they accept the General Term and Conditions (hereinafter: General Conditions)
THE CONTENT OF OFFER
ROBINSON LUXURY VILLAS
ROBINSON FISHERMAN HOUSES
In addition to accommodation services, the agency offers additional services related to activity in certain regions/destinations as an option.
CATEGORIZATION AND SERVICE DESCRIPTION
The rental properties offered are categorized according to the official tourist organization and by the Agency's audit.
The rental property standards as well as additional services are varying and not comparable regarding different town/cities and countries.
Every guest has to be welcomed into a clean and tidy rental property.
Check in is after 3 pm / Check out before 10 am. This specific rule applies to avoid overlapping the old with the new guests during the change day and gives time to insure the rental property is cleaned before new arrivals.
The rental property key will be given to the guest on the arrival day by the provider (host) on the spot (if not agreed and specified differently in the confirmation/voucher).
THE AGENCY'S RIGHT TO
CHANGES AND CANCELLATIONS
The Agency may cancel the booking, before or during the
holiday, only in case of any unavoidable or rectified circumstances
associated with the rental property (e.g. sanitary disruptions). In case the
Agency has an alternative rental to offer to the guests, change can be made
with the guest's consent only. The Agency is obliged to notify the guests about
the occurrence as soon as they occur and refund the amount paid (for the
services not provided). In case of a refund the guest is not entitled to claim
from the Agency compensation for any additional costs associated with it.
CUSTOMERS RIGHT TO CHANGES AND CANCELLATION
The guest will be able to modify the confirmed booking
only in cases the Agency as well as service provider can provide the change and
agree with it.
Any modification requests have to be submitted in writing (e-mail). Admin
charge per change is € 30.00. Changes after the arrival date are not possible.
In case of cancellations 31 days prior to arrival date
the Agency keeps the down payment received only (30% of total costs).
In case of cancellation less than 30 days prior to
arrival date the Agency keeps the full amount (100%).
In case of No show the Agency keeps the full amount
Late Check Ins (after 8 PM) have to be noted (via
phone or e-mail) otherwise the Agency will consider it as No show without the
possibility of a refund.
case of cancellation due to death of the
lead passenger or a member of his close
family (regardless the date) the
Agency will keep 30% only and
the remaining 70% will be refunded (providing the death
The booking confirmation does
not include any travel insurance. In case the guest request insurance it will
be to an additional costs (in this case, the Agency acts as a mediator between
the guests and Generali Ltd. Insurance Company (terms and conditions available on
Agency is obliged to take
care of the guests rights and interests as well as the property owner’s rights
according to customs and fine practices in tourism.
Every guest is required to hold a valid travel
document (pets included). Agency is not responsible for lost or stolen documents
during the holiday.
Upon arrival the guest needs to present the
booking confirmation / voucher to the service provider/host where all the details
will be listed and can’t be changed on the day.
Deposit is given on the arrival day, if required
and specified on the booking confirmation / voucher.
Guests are obliged to inform the Agency
about any special needs they may have (e.g. bad allergies, diseases,
disabilities) before the arrival day in order for Agency to be able to react on
Guests are obliged to obey the House
rules and act in good faith. In the case of non-compliance the guest will be asked
to leave the preemies without possibility for a refund nor damage compensation.
The Agency is not responsible for guests damaged or lost luggage, neither for stolen
luggage during their stay.
The guest has the right to complain regarding wrongly published photos as well
as incorrectly displayed data about the rental property. The guest has the
right to complain to an unclean / unmaintained rental property. The guest has
the right to complain to inappropriate behavior of a service provider.
The Agency is not responsible for the shops and restaurants working hours, nor
about the listed distances. The Agency is not responsible for unfavorable
weather conditions, configuration and cleanliness of the beaches, cleanliness
and sea temperature or any other objections unrelated directly to the quality
of the rental property (e.g. local water supply problems, sewerage, lost or
stolen property, etc.)
A complaint can be submitted on the arrival day only, exceptionally,
if the problem occurred during the stay immediately after establishing the
existence of the problem. The complaint has to be submitted in writing (e-mail),
or, when not possible, via phone (text message). The refund will be calculated per
day of unused rental services. Maximum fee approved can be the total amount paid
out for the rental property. No extras will be calculated (e.g. bank charges, phone
charges, fuel, loss of time, excessive stress, mental pain, etc.)
Any dispute / issues the parties
will try to solve by mutual agreement. The cases the parties fail to resolve will
be dealt by authoritative court in Pula, Croatia. For all issues not specified
by Terms and conditions the legal regulations of the Republic of Croatia will
The Agency excludes any liability in cases of force major (wars, riots,
strikes, terrorist attacks, natural disasters, interventions of the relevant
authorities, etc.) that may occur before, during or after the holiday period
and prevent the guest to arrive, enjoy or leave the destination.
The guests are responsible for maintenance
and cleanliness of rental property during their stay.
The guests are obliged to take care of their
belongings and valuables, neither the Agency nor the service provider are responsible
for their possible disappearance.
Pets are allowed to enter the rental
property if specified during booking process only. Bringing pets without prior
notice is not allowed, and if such case occurs the service provider as well as
the Agency have the right to cancel the booking without possibility of a refund.
Guest must take care of their pets and make sure they don’t damage the interior
not the exterior of the rented property.
It is not allowed to bring weapons,
flammable and explosive substances, substances with strong or unpleasant smell
into the rented property.
It is not allowed to make any changes to
the interior or the exterior of rented property.
It is forbidden to pollute the environment,
throw rubbish in toilets, sinks or any other place not intended for it.
In cases of any damage caused the guest
will have to reimburse the full amount.
In the guests absence no one is entitled
to enter the rental property with the exception of special circumstances under
which it is necessary to enter (danger or prevent the occurrence of damage).
When leaving the premises guests must lock
the doors and close the windows, close sun umbrellas, turn off the lights,
electrical devices, gas installations and close the water taps.
It is forbidden to light open fires
during the summer period (April-October).
Lighthouse have a specific rule: when it’s
dark keep the lights low due to safety of sailing boats / ships.
For all activities (fishing, spear
fishing and diving) it is necessary to hold a permit.
Not complying with House rules will result
in booking cancellation without possibility of a refund.
PERSONAL DATA PROTECTION
All personal data is given voluntarily by
the guests. The Agency is obliged to take care of guests’ personal
data and privacy and will
not give them to a third party except for the purpose of carrying out any requested
service. The guests’ privacy and communication
with the Agency enjoys full protection. All
employees of Lola Ltd. and its business
partners are obliged to comply
with the privacy principles.
PAYMENT SECURITY AND DATA CONFIDENTIALITY
The Agency uses Wspay Form
for credit card payments protected
certificate. In addition to this protection
the Agency’s website has Rapid SSL SSL-Fully Domain
Validation protection. Web
browser communication is encrypted and
web browser that does not support Server name
indication. None of the data entered is stored or copied.
USING THE WEBSITE
CONTRACT BETWEEN THE AGENCY AND THE WEBSITE USERS
Terms and conditions as
well as respectable and acceptable behavior exist
to protect Internet users from irresponsible, disturbing, distracting, and,
in extreme cases illegal activities. By
using the Agency’s web site or
any other service provided by the Agency you
agree to the Terms and conditions therefore any non-compliance
has its consequences prescribed by law.
well as services on the Agency’s
website are available to users, visitors
and business partners primarily intended for all those
interested in opportunities and development
of Croatian tourism. The materials published on the website are
commercial and informative nature and
users can use them solely for personal purposes.
THE INFORMATION ACCURACY
Agency commits to take all necessary measures in order
to provide reliable and accurate information but also reserves the rights not
to be responsible in case of any errors, omissions or data updating delays that
NON-COMMERCIAL USE OF DATA AVAILABLE
is intended for personal and non-commercial use only. No
modification, distribution, direct transfer, display, presentation,
reproduction, publication, authorization, sale of information, software,
products or services owned by this website is allowed. Commercial use exception
regards to Agency’s business partners agreement with
the cooperation contract.
The Agency is the sole owner of preliminary
and detailed design of website www.robinsonvacation.com. All materials with a trademark Robinson vacation are the exclusive property of
the Agency with all rights reserved. Special grant will be given to media subjects
and Agency’s partners to use solely for advertising, informational purposes.
PROHIBITED OR INADMISSIBLE USE
By using the website you agree to not
use any information, in particular photos, owned by the Agency or its partners
in unacceptable, inappropriate way or forbidden by law.
LINKS TO THIRD PARTY
Agency’s website contains links to websites that are
under the supervision of third party.
These links are available only as a recommendation and
the Agency has no influence on their editorial policy, therefore is not responsible
for their content nor accuracy of the information given.
TO TERMS AND CONDITIONS
The Agency reserves the right to change Terms
and conditions at any time without previous notice with the immediate effect.
User agrees that this contract can be
transferred to another person.
Croatian law is applicable to interpretation
and application of legal issues related to the use of materials published on
the Agency's website, and the Pula court is solely responsible for all claims
and disputes arising from the use of the materials in question.