Booking/Purchasing

INQUIRY

Please send an e-mail to office@robinsonvacation.com or fill in the Contact form on the website

A REQUEST FOR THE RESERVATION

Please fill in the designated form providing all the information required

HOW TO BOOK AN ACCOMMODATION

In a few simple steps you can book a rental property from the comfort of your home worldwide

1.step - search and select  
Search by different criteria - Regarding the specific activity that you are interested in and we'll show the rental properties near by as well as the regions' specifics - Regarding the destination/region you prefer and we'll show you the rental properties and activities near by. - Regarding the type of Robinson rentals and we'll show the activities and destination/regions particularities 

2.step - availability and price calculation
By selecting the period of your stay and entering the required details the system will automatically calculate availability and the final price

3.step - payment and reservation confirmation - voucher 

For the payment of chosen rental property you'll be redirected to a secure page for the payment confirmation. Only after you confirm the payment your reservation will be valid. Once we receive the payment confirmation you'll receive the voucher as a confirmation of your reservation via e-mail

PAYMENT


Payment can be made by credit card or bank transfer. The prices include taxes and fees. Prices are shown in Euros but all payments will be effected in Croatian currency.

Full amount (100%) to be payed for the on-line bookings made less than 30 days prior to arrival date.

Advanced payment (30%) to be payed within 24 hours for the on-line bookings made over 30 days priory to arrival date. The remaining amount (7o%) to be payed no later than 31 days prior to arrival.

Please note that the remaining amount (70%) will be, in some cases, possible to pay to the owner directly (on the arrival day) depending on the conditions contracted with the host and will be specified on the booking confirmation.


International payments
Guest's name and surname/address of residence
The recipient- Lola Ltd. Sijanska Street 1/D, 52100 Pula, Croatia
IBAN –HR64 2340 0091 1107 1988 7
SWIFT CODE: PBZGHR2X

National payments
Guest's name and surname/address of residence
The recipient-Lola d.o.o. Šijanska cesta 1/D, 52100 Pula, Hrvatska
IBAN – HR64 2340 0091 1107 1988 7

In case of bank transfer the payment confirmation has to be sent via e-mail within 24 hours (except Saturday, Sunday and bank holidays) from the moment of the on-line booking to confirm your reservation, otherwise we are not responsible for any changes that might occur during reservation process.

Explanation note: it takes 5 working days for bank transfers from abroad and 3 working days for bank transfer within Croatia to be processed

THE CONTENT PRICE OF PURCHASED SERVICES

The prices include the services that are listed during the booking process only. Additional services can be provided but not included in the price of its lease and can be purchased separately, directly with the service provider (egg. boat transfer).

In rare cases the service provider requires a cash deposit on the arrival day. The deposit is a guarantee for the service provider that there will be no damage caused. The deposit will be refunded in full on the departure day once the service provider determines the rental property is in the same condition in which it was given.

The Agency reserves the right to change the rental website prices up until the moment of sending a confirmation to the guest. By sending the confirmation the Agency guarantees that the booked rental property is available at a price in the form of an invoice.

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